Terms and Conditions of Sale
Invoicing
Each order will be accompanied by a regular sales receipt issued by Import Irrigation Systems S.r.l., and prices include VAT.
To receive an invoice, you MUST request it through the order note or via an email to amministrazione@my4garden.com immediately after placing the order, no later than 5 hours from the order (due to possible processing already completed by the warehouse).
Invoices for materials with a net amount below €50 will incur an additional €5 fee for handling. (by adding the product "invoice handling" to the cart)
Electronic Invoicing: the Basic Rules
As of January 1, 2019, new invoicing rules came into force, introducing the obligation of electronic invoicing for individuals and businesses for the sale of goods and services, even when addressed to final consumers. According to the new provisions, all VAT-registered entities (except those operating under a flat-rate scheme or other advantageous regimes) must use electronic invoicing for issuing invoices.
- With electronic invoicing, are online shops obliged to issue an invoice for every purchase made?
No. The sales activity carried out by online shops is legally assimilated to mail-order sales, and there is no obligation to issue an invoice, unless explicitly requested by the customer at the time of purchase (and not later), as established by Article 22 of Presidential Decree 633/1972 ("VAT Law").
- If an online purchase is made and no invoice or receipt is received, is the purchase illegal?
No. Online shops are not only not required to issue an invoice, unless explicitly requested, but are also not required to issue a receipt or fiscal receipt, as provided by Article 2, paragraph 1, of Presidential Decree 696/1996. The various operations generated by online sales activity must simply be recorded in the register of proceeds.
- If an invoice is explicitly requested, is the online shop obliged to issue it?
Yes. The online shop from which an invoice is requested is obliged to issue it, and this obligation is subject to the new rules of electronic invoicing. This means that the shop must issue the invoice using the data in its possession (for private customers, the tax code is sufficient), send it to the Revenue Agency via SDI (the Revenue Agency's Exchange System), wait for it to be validated, and only then can it send a copy to the customer who requested it. The customer can, in turn, register on the Revenue Agency's website and independently retrieve a copy of their invoice.
- Is invoice receipt immediate?
No. When the shop has to compile the invoice, send it to the SDI, and wait for its validation, real-time receipt by end customers is not possible. Any delays are therefore not a sign of neglect, but a result of the time required to complete the various necessary steps.
- If you don't have an invoice or receipt, can you still activate the warranty for a product purchased online?
Yes. Since online shops are not required to issue invoices and fiscal receipts, customers can activate the warranty on purchased products by keeping and using other documents in their possession. Specifically, customers always receive an accompanying document with their product, which contains all the necessary elements for activating the warranty, namely personal data, order number and date, and a list of ordered items. Online purchases have the same rights as purchases made in physical stores in terms of warranty. It is sufficient (but this also applies to offline purchases) to carefully keep the necessary documents for use if needed.
The new rules on electronic invoicing, ultimately, do not change the existing obligations or relationships between shops and end consumers.
Online shops were not obliged to issue invoices (unless requested) or receipts for purchases made by private individuals and continue not to be. However, you can still request an invoice, and shops are required to send it, but first, they must go through validation by the Revenue Agency. What has changed is the system of issuing and registering invoices, but fortunately, this does not concern buyers, who can continue their purchases with complete peace of mind and with the certainty that, in any case, all purchases made online are, by their very nature, tracked.
Support
Our Customer Service provides full pre and post-sales support. Access to customer service is available by phone at the standard rate number (+39) 049 5591020, through our contact form info@my4garden.com, or via our chat.
Shipping Costs
Shipping costs are calculated based on the package weight and destination. In any case, the costs will be calculated and indicated in the cart when placing the order. In case of withdrawal, please consult the page regarding the right of withdrawal.
Shipment
Delivery speed normally varies from 24 to 48 hours for national territory from the moment of confirmed shipment, and about 72 hours for islands like Sicily, Sardinia, and areas like Calabria. The exact amount will be calculated and proposed during the purchase phase after entering the shipping details. All shipments with a value of 3.50 + VAT are shipped with Poste Italiane, with an average delivery time of 3 to 5 days. It is possible to request faster shipping for these deliveries with a small additional fee. It is important to contact us by phone at +39 0495591020 or via email info@my4garden.com.
Product Delivery
www.my4garden.com delivers its products through the companies it represents within the National Territory. (and in all European Union countries upon specific request)
Courier Used
The courier varies depending on the package weight and destination: Poste Italiane, SDA, or others.
Delivery Times and Methods
www.my4garden.com reserves approximately five working days for goods procurement, packaging, and the completion of necessary administrative procedures. To this day, the time taken by the courier for delivery must be added; times and methods vary depending on the courier used.
* Express Courier
Executive covers the entire Italian territory: its widespread presence translates into 130 branches and 9 sorting centers. This ensures goods distribution normally within 24/48 hours, even in remote locations. It ships goods from 0 to 300 kg. A collection request service is available, so before delivery, you will be contacted by phone to arrange the delivery day.
What to do upon product delivery
When the courier makes the delivery, you must check:
That the package is intact, not damaged or wet, and in any case conforms to the standard characteristics of a package; that the number of packages indicated on the invoice corresponds to the number of packages actually delivered. Any complaints must be immediately raised with the carrier (by indicating acceptance with reservation). Failing these, the product is considered delivered correctly. The invoice or fiscal receipt, contained in the appropriate pocket (when present) applied to the outside of the package, must be kept.
What to do in case of transport damage
If, upon unloading the goods, there is obvious damage to the packaging, you must: express a reservation, meaning the package is accepted but before signing the document, you must write "Accept with reservation." This will allow you, once the package is opened and any damage is found, to be compensated for the damage suffered OR to reject the damaged goods if it is not possible to accept the package with reservation or if the damage is visible without opening the package.
N.B. If a product is ordered incorrectly (e.g., because the specifications indicated in the product sheet were not read carefully), the costs for return and redelivery of the new product will be charged to the customer, along with an extra €10 for handling fees.
Accepted Payment Methods
In case of non-collection, through the various payment systems offered on our website (PayPal, Bank Transfer, and IWSmile), orders will be automatically canceled after one week (5 working days) of waiting.
- Payment upon collection of goods at our warehouses
- Cash on Delivery
- Credit Cards, American Express, and Visa and Mastercard circuits.
- Advance Bank Transfer
- PostePay
- Amazon Pay
- PayPal
* Cash on delivery payments
Cash on delivery means payment only and exclusively in cash to the courier (we remind you that the new December 2011 regulation imposes a maximum cash payment of 999.00 Euros) at the time of delivery of the products CASH ONLY. The courier only accepts exact amounts, corresponding to the order amount (no change is provided); N.B. Payments by checks or postal money orders are not accepted.
* Payment via advance bank transfer:
By choosing advance bank transfer, we will send you a confirmation email containing our bank details and you can make the payment. Afterwards, in order to speed up the goods dispatch procedure, we advise you to send us a copy of the bank receipt to fax number (+39) 049 9600538 or by email: amministrazione@my4garden.com. The payment reference to be included in the bank transfer must indicate: the order number, the name and surname of the ordering party. As per the current banking system, the transferred amount is credited to the beneficiary's account no earlier than 3/5 working days from the date of the transfer. If we do not receive payment within 8/10 days from the order placement, the order will be canceled. (NO EXTRA TRANSACTION FEES WILL BE APPLIED)
* Bank Transfer
Beneficiary: IMPORT IRRIGATION SYSTEMS S.r.l.
At: Cassa di Risparmio del Veneto
Branch: Piazzola sul Brenta
IBAN: IT25Q062256272007400635579T
BIC IBSPIT2P
Reference: (Enter order number)
N.B. In case of non-payment of the bank transfer within 5 working days from the order date, the order will be automatically canceled.
* Payment by credit card
Payment system provided by Braintreepayments.com (PayPal service). Upon confirmation of your order, your credit card details will be transferred, via a secure SSL (Secure Socket Layer) encrypted connection, to the affiliated bank for authorization and debit. IN NO CASE WILL WE RECEIVE YOUR CREDIT CARD NUMBER, but it may be stored on the Braintreepayments server with your prior authorization for future transactions. We will only receive the authorization provided by the card issuer. This procedure is absolutely secure and fully guarantees both the buyer and the merchant. The SSL encryption system ensures that no one can in any way read the information sent over the Internet. Attention: The order holder must be the credit card holder. A non-reserved landline or mobile phone number must be provided. Products will be shipped to the address of the order holder or the address indicated at the time of the order in the specific form. If the aforementioned conditions are not met, the issuing bank of the card will be requested to verify the authenticity of the card ownership. At the end of these checks, if successful, the ordered goods will be delivered. my4garden.com reserves the right to request a fax with the front and back of the credit card used and a valid document to speed up checks. (Import Irrigation systems s.r.l. reserves the right to charge the customer the transaction percentage applied by the banking circuit at the current value updated at the time of the transaction, which will always be lower than that applied to the company itself)
* Poste Pay
The Postepay service is accepted as a payment method as it is, to all intents and purposes, an electronic "Visa Electron" payment form accepted by our payment service. (The company reserves the right to charge the customer the transaction percentage applied by the banking circuit at the current value updated at the time of the transaction, which will always be lower than that applied to the company itself)
* Amazon Pay
Amazon Pay is a service that allows you to send payments for products and services using the payment methods already associated with your Amazon.it account. To make a payment, you can use one of the methods available in your Amazon.it account.
* PayPal
Payments via PayPal are fast and secure, as well as accepting credit card payments and through the customer's own online PayPal account. The user will be forwarded directly to the PayPal page (in their country of origin) with the payment request. The customer must follow the instructions provided to make the payment directly. The company does not track any information entered on the PayPal portal, as it is external and independent.
To send us direct payments to our account, you can send the payment directly to paypal@my4garden.com. (The company reserves the right to charge the customer a percentage for practical management, updated at the time of the transaction, which will always be lower than that applied to the company itself)
N.B. The www.my4garden.com Portal is not required to communicate changes in purchase conditions.
